Shipping & Returns


Shipping policy

 

Standard delivery - Free Shipping

  • The estimated delivery time will be between 7-32 days in INDIA, depending on the choice of the product.
  • Please refer to the description of the product for estimated time of shipment.

International Orders

  • Orders which are placed outside of India would have an extra shipping fee borne by the customer.
  • A separate email will be sent to you with all the details of shipping charges & timeline for delivery of your order after placing an order with us.
  • To file a return you may connect with us on email.

 

Return & Exchange Policy

At Tubaa, each piece is thoughtfully handcrafted and hand-embroidered by skilled artisans, making every item truly unique. As a result, slight variations in color, design, or embroidery are a hallmark of handmade work — not defects.

No Refunds

We do not offer refunds on any purchases. All sales are final.

Returns & Exchanges (Only for Defective Items)

We accept returns or exchanges only for items with manufacturing defects. To be eligible:

  • You must raise a return or exchange request within 5 days of receiving the product.

  • The item must be unused, in original packaging, and with all tags intact.

  • Photographic evidence of the defect must be shared via email or WhatsApp before initiating the return process.

How to Initiate a Return or Exchange

  1. Email us at team@tubaa.in or message or WhatsApp us on +919591298910 within 5 days of delivery.

  2. Include:

    • Your order number

    • Clear photos of the defective area(s)

    • A brief description of the issue

  3. Once approved, we will guide you on how to return the item.

Non-Eligible Returns

We will not accept returns or exchanges for:

  • Minor irregularities due to handwork

  • Items returned after 5 days

  • Used or damaged items

  • Items sent back without prior approval