Refund policy
Return Eligibility or all online purchases, we have our return & exchange policy of 5 days from the day of delivery.
To initiate a return please email us on returns@tubaa.in or raise a return request on the website.
Non-Returnable Items
- Embroidered products are not eligible for returns due to their bespoke and customized nature.
- Products without original tags, packaging, or proof of purchase will not be accepted.
Damaged Product Returns
If you receive a damaged product, please follow these steps within 5 days of delivery:
- Email our customer support team with your order number and a clear photograph of the damaged item.
- Once your request is reviewed and approved, we will provide return instructions.
- The product must be returned in its original condition with all tags and packaging intact.
Refund Process
- Once we receive the product at our warehouse, we will refund the money to the source account. For COD orders we will ask you for your bank details.
- Approved refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
- Shipping charges, if any, are non-refundable except in cases where the damage was caused on our end.